PTI offers customer support 24 hours a day, 7 days a week, 365 days a year. We are there for you before, during and after the sale. Regular office hours are 8 a.m. to 5 p.m. Monday – Friday EDT. If you need help outside of these hours, simply call our main-line for the after-hours number: 704-588-1091 / toll-free 800-763-4434.
Check out the case study below for a real world example:
The Challenge: A large split block failed on an aggregate producer’s equipment over the weekend.
The Solution: PTI’s after-hours support interchanged the part number and shipped out a replacement part same-day. The producer was back up and running by 10 a.m. Monday morning.
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About PTI: Upon opening in 1994, PTI has specialized in serving the growing niche market of Metric products. As demand has increased over the years, so has our product offering. Today, our customers enjoy a huge offering of both Metric and Inch-based products for the Industrial Power Transmission Industry.